Heart Bingo Customer Service
Associated with the well-known radio station Heart FM, Heart Bingo entered the online gambling world in 2003, and the site has gone from strength to strength ever since, boosted by a major overhaul in 2016. Get the complete picture of this popular bingo sites platform along with the full range of Heart Bingo sister sites with our comprehensive review and find out what new players can expect from this group of sites.
Customer service is available via live chat, phone, and email. Am I able to play live dealer games on the Heart Bingo Sister Sites? You can only play live dealer games on Virgin Games. The other Heart Bingo sites don’t have a live dealer section. Heart Bingo Customer Support Marie T. I will be proceeding with court action I will be proceeding with court action. £7000 lost in a few weeks and social responsibility seriously failed with me. Can't complain about heart at all, customer service is always friendly, bonuses are great & love the box games Useful. Heart Bingo is a great site. Heart Bingo is a great site. The hosts are friendly and there is a great range of games to play and plenty of bingo rooms. There is a free game to. The response from customer service is basically copy and paste the same things which start making people completely ignored and more frustrated. I am using different sites recently and I feel so value as a customer which I never have the same feeling on Heart Bingo.
Play at Heart Bingo Partner Sites Below!
Heart Bingo Review
Powered by Gamesys, HeartBingo.co.uk received a major boost in 2016 when the site had a complete redesign to incorporate HTML5 technology. Since then it has enjoyed a resurgence of success, winning Best Online Bingo Site, Best Online Bingo Chat Team and Best Mobile Bingo Experience at the 2018 WhichBingo Awards. Like its sister sites, Heart Bingo is registered with the Malta Gaming Authority and the UK Gambling Commission, two of the most respected regulators in the world.
Full List of Heart Bingo Sister Sites:
- JackpotJoy
- Starspins
- Virgin Games
- Casino Games at Heart Bingo
Although it is mainly known for its bingo gaming experience, Heart Bingo, like its sister sites, offers a range of casino games. There are no table casino games at Heart Bingo, and you won’t find any live casino games on this site, unlike with its sister site Virgin Games where you do have the option of playing live dealer games. But Heart Bingo does offer an impressive selection of 96 slots titles, including well-known titles such as Starburst, X-Factor, Monopoly Paradise Mansion, Rainbow Riches, Twin Spin, Cleopatra, and Return of Kong Megaways, produced by stalwarts of the online gaming industry including IGT, Gamesys and NetEnt. These are all games which players at any bingo websites are always looking to try out and possibly get some free spins on, hoping to bag a life changing Jackpot.
Bingo Games
Heartbingo.co.uk is powered by bingo experts Gamesys. It offers a variety of popular bingo games with various bingo rooms in 75 ball and 90 ball formats. Bingo tickets available for as little as £0.01 in many of the games and also free bingo tickets often included in welcome offers. HeartBingo.co.uk gives you the chance to play classic and specialist bingo games including Blox Bingo, Breaktime Bingo, Goody Bag Bingo and Time Tunnel Bingo, all with varying levels of prize money. Every game provides full instructions and support so you can enjoy the Heart Bingo experience even if you’re a bingo newbie. This is the same for Heart Bingo sister sites.
Customer Rewards
Giving something back to regular players through rewards and loyalty schemes is an important part of the modern online bingo industry and Heart Bingo, like its sister sites including JackpotJoy , Virgin Games and Monopoly Casino, has an excellent rewards program. Newcomers can earn a welcome bonus which will give you free bingo tickets and regular visitors can pick up a variety of prizes, bonuses and entertainment perks, including tickets to top shows, through promotions including Super Links, Start Your Engine and It’s Showtime along with other free bingo and free spins offers and perks.
Heart Bingo Banking
Like all of its sister sites, Heart Bingo has a modern and efficient banking system that offers secure payment options through some of the most popular banking methods around. Players can make deposits and withdrawals using Visa Debit, Visa Electron, Paysafecard and PayPal.
The site employs the latest in SSL encryption to keep your transactions safe, and all customers are required to complete verification checks, which helps to keep the site safe for everyone. There is a low minimum withdrawal and deposit figure, (though a £5 deposit option isn’t available nor is the free bingo option, though with a deposit you can can often get some free bingo tickets added as you can at all the Heart Bingo sister sites), and both types of transaction go through quickly, with e-wallet options being made almost instantaneously.
Customer Service
Heart Bingo customers can depend on fast effective customer support. There are three ways to contact the support team: through Live Chat, email or free phone telephone number. Like JackpotJoy and its other sister sites, Heart Bingo boasts an effective and courteous customer service department. The site also gives you the ability to control your own gambling with self-exclusion, cool-off periods and deposit limits all available to ensure that you stay safe. If you have any questions about welcome offers, free spins, games, or any of the sites workings then you can be sure to get an answer quickly. This is clearly something all players want and something each sister site to Heart Bingo, including Virgin Games, offers to their players.
Chat Hosts
Having won awards for the best bingo chat teams in both 2018 and 2019 you can be sure that you’re getting some seriously good service from whoever is on hand running the chat room. After all, it’s a central part of why people choose to play online, providing a great sense of community where people can share stories about what is happening in their lives and perhaps let off some steam with other members. All chat hosts are professionally trained, as you would expect from award winning sites, and will answer any questions you might have and are also there if you just want a friendly chat.
If you’re a newbie then you’ll also find that there are a range of dos and don’ts in chat rooms, and the hosts will keep you up to date and help you out with these. There’s also a whole range of bingo lingo that you’ll get to know over time. Some of the lingo you’ll likely know from general internet abbreviations, such as LOL or even GM for Good morning. However, there are various terms specific to bingo sites such as “1TG” (one to go) “2TG”(two to go) and “3TG” (three to go) which is used by individuals to refer to how many number they have left. It might sound a bit confusing at first but it’s easily picked up and if you’re unsure about what something means then you can simply ask one of the chat hosts.
Mobile Play
Most of us use our mobile devices to access the internet, so like all of its sister sites, Heart Bingo is designed to be compatible with all mobile devices. There are no apps to download, just open up the site in your mobile browser and use your Heart Bingo login details and you will find that it runs just as well as the desktop version, giving you full access to all of the Heart Bingo games and tools, allowing you to play games such as Fluffy Favourites with no hassle added.
Summary of Heart Bingo
Heart Bingo is one of the top bingo sites enjoyed by UK players, and based on our review, it deserves that reputation. The site offers an excellent choice of bingo games, backed up by efficient customer service, smooth banking and plenty of perks and rewards. This is one site that every bingo player should check out. Make sure you take a look at the Heart Bingo sister sites, especially Virgin Games if you enjoy slot machines spins and side games at your chosen bingo sites. With top games designers including WMS, NetEnt, EyeCon and IGT you really do have a range of slots available that would appeal to practically all players tastes on this set of bingo sites. Although there is no live dealer section as we mentioned earlier you can head over to the online casino at Virgin Games (where you’ll be able to play Baccarat, european roulette and other card and table games) to try this out and still get all of the quality this bingo platform offers.
Let's face it, some words and phrases are helpful to customers, while others are harmful. It's time you audit your language to rid yourself of destructive terms and phrases that annoy, irritate or otherwise agitate your customers. Whether consciously or not, you and your employees may be sending negative messages through callous, insensitive or otherwise ignorant responses. Meanwhile, we know from experience that there are magic words and phrases that are music to the ears of customers. Your mission: replace uncaring language with those magic words and phrases that make bring smiles to your customers' faces.
Introducing CUSTOMER SERVICE BINGO
Most people have played BINGO before, and in the corporate world many have played Buzzword Bingo (AKA 'BS' Bingo). This month I invite you to play Service Bingo. Test yourself and your team to see how many negative words and phrases are part of your daily dialog. Remember, five in a row in any direction makes you a loser!
Invoke any five of these words or phrases in a vertical, horizontal or diagonal line during the course of a given day and head straight to the Loser's Lounge!
Are you a loss leader?
Excessive use of these words and phrases is killing your business. Why? Because you are losing customers. These words and phrases tell customers you don't care, aren’t trained properly or are otherwise clueless about their needs. Each of these responses sends a negative message. It erodes confidence in your products, your service and your management. In some cases they signal a resignation or lack of desire to please your customers. Whether customers tell you or not, they are offended when you use such words and phrases.
Good Vibrations
Now that you've audited your communications for negative words and phrases, give yourself props for the use of positive words and phrases that show customers you care, listen well, understand their needs and have their best interests at heart. Again, five in a row in any direction (up, down or diagonally) during the course of the day and you are a winner.
Service Bingo
Heart Bingo Customer Service Live Chat
For bonus points, create a new 5 x 5 table and populate it with your own winning phrases specific to your customers, field, sales process and personnel. Then use it amongst yourselves to improve your responsiveness to your clientele. Then, just like Larry David, you needn't Curb Your Enthusiasm. Instead, you can rejoice with the most magic of words: Bing-GO!
Dowmoad your SALES Bingo matrix here.
Customer Service Skills
Book Craig's popular interactive program on service:
Stellar Service!
Customer Service Bingo Game
Buy Craig's tips booklet as an e-book or in hard copy:
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